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  • The deuter Promise - Free Lifetime Warranty
Customer Service

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Important information:

Enter "KC RECALL" into the required Order Number and Return Number fields on your shipping label as shown below.

To ensure you get your replacement, it is important that you use the same name and email you entered in the form when creating your shipping label.

 

Need Return packaging?

Contact us for a polybag.

Create Label

We are now awaiting your package. Once we receive your Kid Comfort, we will process the return in our system. We are working with the CPSC to ensure this recall is handled in a responsible and timely manner so that you receive a replacement Kid Comfort as soon as they become available.