• The Deuter Promise - Free Lifetime Warranty



Return Process

Click on the link below to start the retuns process. You'll be asked for your order number (found on your invoice) and the email address you used to place the order. You'll be asked to select which product(s) you're returning and the reasons why. At that point, you will be emailed a prepaid FedEx label and a packing slip. Please insert the packing slip with the pack and attach the label to the outside of the package and drop it off at your nearest FedEx dropoff location.

Return period

The delivered goods can be sent back within 30 days of delivery.

Return shipping costs

There is no cost for shipping back to us at this time. You will be emailed a prepaid FedEx label.


We describe the refund process in the Orders & Delivery section. For a full refund to be granted, the article must be in an undamaged state. The product must be unworn and in its original packaging.


Unfortunately, a direct exchange is not possible. If you would like to exchange an item, please return it and then re-order your desired item. The purchase amount of the returned item will be refunded to you after receipt and review of the return using the same payment method.


Have you received the wrong item?

If you have received an incorrect product or one you did not order, you can return it normally (please mark the return label accordingly). In this case, please simply re-order your desired product.