Return process
Please fill in our online returns form completely, paste the return label onto the package and send the relevant items back to us. Returns sent in any other way cannot be accepted.
Return period
The delivered goods can be sent back within 30 days of delivery.
Return shipping costs
In Germany, we will take over the shipping costs of the return. In the rest of EU countries, we ask you to prepay the return and send it to us. Unfortunately, we cannot accept carriage forward shipments.
Voucher
We describe the refund process in the Orders & Delivery section. For a full refund to be granted, the article must be in an undamaged state. The product must be unworn and in its original packaging.
Exchange
Unfortunately, a direct exchange is not possible. If you would like to exchange an item, please return it and then re-order your desired item. The purchase amount of the returned item will be refunded to you after receipt and review of the return using the same payment method.
Have you received the wrong item?
If you have received an incorrect product or one you did not order, you can return it normally (please mark the return label accordingly). In this case, please simply re-order your desired product.