Service

Service

FREQUENTLY ASKED QUESTIONS

Do you have any questions about Deuter’s products or services? Here you will find some answers. Otherwise you can contact our customer service!

About the FAQs

Repairs

We promise to repair any Deuter pack free of charge, no matter its generation or the reason for damage or defect. Regardless of how many trail miles it has seen, we’ll attempt to stitch it up for many more adventures to come.

Repair your pack here

Contact Deuter

You can send us a message; we will respond as quickly as possible.

Contact Us

Orders & Delivery

Payment, customer account, invoice, shipping costs, etc.: here you will find all important information about your order.

All important information

Return

Would you like to return your item? Here we explain how returns work. 

Information on returns