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  • The deuter Promise - Free Lifetime Warranty
Customer Service

Orders, payment & delivery

Orders, payment & delivery

Order
Payment
Delivery

Deuter.com Online Orders

Since February 2021 you can order deuter backpacks and our accessories directly from the online shop at deuter.com.

This is very easy by clicking on "Add to cart". You can then enter your billing and delivery address in the checkout process. You can find all further information about the ordering process and the shipping of the products here.

Of course, we are also happy to provide advice by email. All of our products are of course still available from our most important partners, retailers. Both online and in stores, the specialist staff offers you the best advice and a large selection of models.

deuter customer account

Placing an order on deuter.com is possible with or without a customer account. The customer account offers benefits such as access to previous orders, recommendations tailored to you and special offers, as well as the management of any registered products of the AViANT series.

Cancel order

Since we are keen to send orders as quickly as possible to reduce waiting times, unfortunately orders cannot be cancelled. However, you are welcome to return the ordered goods to us if they do not meet your requirements.

Change order

Unfortunately, changes to the order are not possible due to the prompt processing of the order. We therefore ask you either to select the return option or to place a second order.

Payment

Payment methods

The Deuter online shop offers you several conventional options.

  • Credit card: Payment via Visa or Mastercard ONLY is possible at deuter.com. Credit card data is encrypted by SSL procedure to ensure maximum security. The amount of the order made is then reserved on your credit card and is not charged until the goods have been shipped.

Invoice

Your invoice is only sent by email with the dispatch confirmation and can be viewed in your customer account. Dispatch by mail is not possible.

Voucher

The refund of the invoice or partial amount takes place after receipt and review of the returned items. You will receive an email from us as soon as the return has been accepted. The amount will then be transferred to the original payment method immediately.

Delivery

Shipping costs

The shipping costs for the US amount to $10.00. We will not ship outside of the United States.

Delivery types

We currently offer delivery with FedEx.

Delivery time

In order to ensure delivery as soon as possible, we usually process orders immediately.

As soon as the shipment leaves our logistics center, you will receive a shipping confirmation with the tracking number of the logistics partner. If you do not receive an email with tracking information within 5 business days of placing your order, please reach out to our Customer Service team.

Tracking

A tracking number of the logistics partner is sent with your shipping confirmation. This can be used to track the status of your delivery.

DELIVERY ISSUES

Once a package leaves our warehouse, the carrier is responsable for it's delivery. If the tracking shows delivered but you do not have it, contact our customer service and we will help however we can. We are not responsible for lost, stolen, or damaged packages.