Orders, payment & delivery

Orders

In the official online shop of Deuter


Since October 2019, you can order backpacks and sleeping bags from Deuter as well as our accessories directly via the online shop at deuter.com.

This is as simple as clicking on “Add to shopping cart”. You can then enter your billing and delivery address at checkout. You can find all further information about the ordering and shipping process here. We are also happy to help you via email.

All of our products are naturally still available from our most important partners, i.e. retailers. Both online and retail shops offer you the best advice and a large selection of models.

Deuter customer account


Placing an order on deuter.com is possible with or without a customer account. The customer account offers benefits such as access to previous orders, recommendations tailored to you and special offers, as well as the management of any registered products of the AViANT series.

Cancel order


Since we are keen to send orders as quickly as possible to reduce waiting times, unfortunately orders cannot be cancelled. However, you are welcome to return the ordered goods to us if they do not meet your requirements.

Change order


Unfortunately, changes to the order are not possible due to the prompt processing of the order. We therefore ask you either to select the return option or to place a second order.

Payment

Payment methods


The Deuter online shop offers you several conventional options.

  • Credit card: Payment via Visa or Mastercard is possible at deuter.com. Credit card data is encrypted by SSL procedure to ensure maximum security. The amount of the order made is then reserved on your credit card and is not charged until the goods have been shipped.

Invoice


Your invoice is only sent by email with the dispatch confirmation and can be viewed in your customer account. Dispatch by mail is not possible.

Voucher


The refund of the invoice or partial amount takes place after receipt and review of the returned items. You will receive an email from us as soon as the return has been accepted. The amount will then be transferred to the original payment method immediately.

Delivery

Shipping costs


The shipping costs for the United States amount to $10.00.

Shipping is free of charge from an order value of $50.00.

Delivery types


We currently offer delivery via FedEx. Currently, we do not ship to P.O. Boxes, so please enter a physical address when ordering.

Delivery time


In order to ensure delivery as soon as possible, we usually process orders immediately.

As soon as the shipment leaves our logistics center, you will receive a shipping confirmation with the tracking number from FedEx.

Tracking


A tracking number of the logistics partner is sent with your shipping confirmation. This can be used to track the status of your delivery.

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