Orders, payment & delivery

Orders, payment & delivery

ORDER IN THE OFFICIAL DEUTER ONLINE SHOP

Since October 2019, you can order backpacks and sleeping bags from deuter as well as our accessories directly from the online shop at deuter.com.

This is very easy with a click on "Add to cart". Then you can enter your billing and delivery address in the checkout. All further information about the ordering process and the shipping of the products can be found on this page. Of course we are also happy to help you by e-mail.

All our products are still available at our most important partners, the retailers. Both online and in the stores, the specialist staff offers you the best advice and a wide selection of models.

Deuter customer account

Placing an order on deuter.com is possible with or without a customer account. The customer account offers benefits such as access to previous orders, recommendations tailored to you and special offers, as well as the management of any registered products of the AViANT series.

Cancel order

Since we are keen to send orders as quickly as possible to reduce waiting times, unfortunately orders cannot be cancelled. However, you are welcome to return the ordered goods to us if they do not meet your requirements.

Change order

Unfortunately, changes to the order are not possible due to the prompt processing of the order. We therefore ask you either to select the return option or to place a second order.

Payment

Payment methods

The Deuter online shop offers you several conventional options.

  • Credit card: Payment via Visa or Mastercard is possible at deuter.com. Credit card data is encrypted by SSL procedure to ensure maximum security. The amount of the order made is then reserved on your credit card and is not charged until the goods have been shipped.
  • PayPal: when choosing PayPal as a payment option, you will be asked to log in to PayPal during the order process and confirm payment. As with payment by credit card, the amount is reserved here at first, and only debited once shipped.
  • Immediate transfer: the payment process is forwarded to the buyer’s personal online banking. Sensitive bank information is thus not forwarded to the retailer.

Invoice

Your invoice is only sent by email with the dispatch confirmation and can be viewed in your customer account. Dispatch by mail is not possible.

Voucher

The refund of the invoice or partial amount takes place after receipt and review of the returned items. You will receive an email from us as soon as the return has been accepted. The amount will then be transferred to the original payment method immediately.

Delivery

Shipping costs

The shipping costs for Benelux amount to EUR 6.95. Dispatch to other EU countries costs EUR 8.95.

Shipping is free of charge from an order value of EUR 50.00.

Delivery types

We currently offer the possibility of EU-zone delivery with DHL.

Delivery time

In order to ensure delivery as soon as possible, we usually process orders immediately. All orders received by 12:00 p.m. (Mon–Fri) are usually sent on the same day. This results in a delivery time of max. 3 working days.

As soon as the shipment leaves our logistics centre, you will receive a shipping confirmation with the tracking number of the logistics partner.

Tracking

A tracking number of the logistics partner is sent with your shipping confirmation. This can be used to track the status of your delivery.