If you believe your Deuter product is defective, requires a spare part, or needs repair services, please fill out and submit our warranty request form, located here. PLEASE DO NOT SKIP THIS STEP – we will often send replacement parts directly to you without requiring a physical pack examination. Save yourself time and money by filling out the Warranty Request Form.

Our warranty office will reply within one week of receiving your Warranty Request Form regarding next steps for repair or replacement. Please ensure that warranty@deuterusa.com is added to your email contacts, and double and triple check your spam folder if you believe we have not been in touch. Our warranty office will either notify you that replacement parts are on their way or provide further instruction on shipping your product directly to Deuter USA. Please follow all instructions provided in the email from warranty@deuterusa.com.

For sanitary reasons and out of respect for our employees, your Deuter product must be clean and completely empty before you send it in for repair. Clean products help us avoid quarantining Deuter employees in the warehouse with only protein bars and water to survive, as well as ensure a speedy processing time. Dirty products give our repair teams watery eyes, respiratory distress, and sometimes skin rashes – if you’d like to avoid extensive staff breaks for recovery, please note our care instructions.

Please contact your authorised Deuter online retailer directly. As with the stationary retailer, they must then s

You will be sent a Return Authorization (RA) number to identify your claim. We recommend that you write your RA number on the outside of the box when sending to Deuter USA.

Customers are responsible for getting the product(s) to Deuter USA, Inc. Deuter USA will cover ground shipping from our warranty location back to the customer for all items covered under warranty.

Note: We strongly recommend that all returns sent to Deuter USA, Inc. are carefully packaged, insured, and have a tracking number. Deuter USA, Inc. cannot accept responsibility for shipments that did not arrive or are damaged by the shipper

A repair or replacement is free of charge if it is subject to an eligible warranty claim. Deuter will confirm they have received your pack by email.

We'll repair your deuter product within 12 weeks of receiving it, depending on the repair. 

Once it is repaired, deuter USA will notify you when your pack returns from the shop and the day it ships out, along with the coinciding tracking information for your product. Soon after, you’ll receive your pack and be able to get back out on the trails!