Please complete the application form, upload any required documents, and submit everything together. Your application will be processed within 5 working days. You will then receive an email notifying you whether your account has been activated, if additional documents are needed, or if your application has been rejected.

We’re sorry to hear that. We carefully and thoroughly review every application. If we are unable to approve your application, we will inform you if additional documentation is needed or if the membership requirements have not been met.

Sometimes emails from companies can end up in your spam folder. To avoid this, add Deuter to your trusted or safe sender list in your email account.

Membership is valid for one year from the date of activation. Before your membership expires, we will send you a reminder email. You can then renew your membership by reapplying for another year.

Before your membership expires, we will send you a reminder email. You will then have the option to renew your membership by submitting a new application. If you choose not to renew, you will still be able to log in with your current registration details, but you will receive regular pricing.

The discount offered varies by product group and is consistent for all Pro Base members. Discounts are intended for personal use only. The discount level will be shown when you log in.

Check your activation date; your membership is valid for one year from that date.

You can find the login area for the Deuter Pro Base in our customer account section, marked by a person icon in the navigation pane.

It's important to use the email address you used when creating the account. Be mindful of typos—ensure the email is spelled correctly with no extra spaces.

The amount you can purchase is limited each year. You can view your limit in your login area.

By registering, you agree that we may contact you by email with product updates, potential recalls, safety information, and other important notices. You can choose to receive our newsletter by opting in during the registration process.

Your login information consists of your email address and password. You can find this information in your customer account area once you’ve logged in.

It’s simple. Click on "Forgot your password?" and we’ll send an email with a link to reset your password to the address you provided.

Please contact us directly here.

Yes, absolutely. You can specify a different delivery address or choose a parcel locker as your delivery option before completing your order.

We ship to the United States. You can find more information about shipping costs here.

Your feedback is crucial in making our products even better. So, we would love you to send us feedback on our products. Please use the following contact form. Select the subject "Feedback Pro Base" under "Your request".

Please contact us through the contact form.

Your account is intended for personal use only and cannot be used to place orders for your employees. However, your employees are welcome to apply for their own Deuter Pro Base membership, provided they meet the necessary requirements.

Large orders, such as those for your company’s gear pool, that exceed your personal purchasing limit can be placed directly with the Deuter Pro Base team. Contact us via our contact form and give us the details of your request (number of pieces, purpose, nature of your company, etc.).

Pro Base is intended for individual use. If you have questions about pre-orders or group orders, please contact us.

If you have any questions about our products, an order you placed or returns, or if you want to talk to us directly about a specific topic, please fill in a contact form for our customer service.

Or call us: (303) 652-3102

• Monday to Friday: 8:00am - 5:00pm MST