Contact form

GET IN TOUCH WITH US!

If you would like to know more about deuter, our products or the ordering process, or if you have any requests or suggestions, simply write to us. You can already find a lot of information in our FAQs. Here you will find information about the repair service, complaints and returns.

Please note the additional information we need for the following requests so that we can process your request as quickly as possible:

Request	Additional information
Question about your online order or return	Please state the order or return number directly.
Spare parts request	Click here for our spare parts in our online store.
Repair and complaint request	Please send us the following information with your message: Photos of the front and back of your deuter product Photos of the defect Photo/copy of proof of purchase A photo of the sewn-in flag, with the production number written on it: › in the backpack it is located in the main compartment, sewn in at the bottom left › in a kid carrier it is located in the pack sack (the storage space underneath the child) › in the sleeping bag it is located inside the upper part of the sleeping bag, in a small pocket

Request

Additional information

Question about your online order or return

Please state the order or return number directly.

Spare parts request

Click here for our spare parts in our online store.

Repair and complaint request

Please send us the following information with your message:

Photos of the front and back of your deuter product
Photos of the defect
Photo/copy of proof of purchase
A photo of the sewn-in flag, with the production number written on it:

› in the backpack it is located in the main compartment, sewn in at the bottom left
› in a kid carrier it is located in the pack sack (the storage space underneath the child)
› in the sleeping bag it is located inside the upper part of the sleeping bag, in a small pocket

Contact form

This site is protected by Friendly Captcha and the Friendly Captcha privacy policy and terms of use apply.

Salutation *

Firstname *

Surname *

Email *

Address (optional)

Phone

Country *

Your request *

Order or return ID (optional)

Attachment 1 (optional)

Attachment 2 (optional)

Attachment 3 (optional)

Your message *

For a faster processing, I hereby agree that my inquiry will be forwarded (if necessary) to the representative country (partner company of Deuter Sport GmbH). For more details, please read our Privacy Policy (optional)

Your data will be used to answer your request. Our privacy policy applies.