Contact

How can we help you?

Select your topic and get the support you need as quickly as possible. In the meantime, you can find information on repairs, complaints, and returns. If you have any other issue, question, or feedback, please email us at info@deuterusa.com

To help you faster, please provide the requested details. The more details you provide, the faster we can help you.

Orders & Returns: Please enter your order or return number so we can process your request faster.
Spare parts: Order spare parts directly from our online store.
Repairs & Complaints: Please send us the following:
- Photos of the front and back of your deuter product
- A photo of the defect
- Proof of purchase (photo or copy)
- A photo of the sewn-in label showing the production number
  Where to find the label:
  - Backpacks: inside the main compartment (bottom left)
  - Kid carriers: in the storage compartment underneath the child
  - Sleeping bags: inside the upper section, in a small pocket

Send us your request

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