Orders, payment & delivery
Since October 2019, you can order backpacks and sleeping bags from deuter as well as our accessories directly from the online shop at deuter.com. This is very easy with a click on "Add to cart". Then you can enter your billing and delivery address in the checkout. All further information about the ordering process and the shipping of the products can be found on this page. Of course we are also happy to help you by e-mail. All our products are still available at our most important partners, the retailers. Both online and in the stores, the specialist staff offers you the best advice and a wide selection of models.
deuter customer account
Placing an order on deuter.com is possible with or without a customer account. The customer account offers benefits such as access to previous orders, recommendations tailored to you and special offers.
Cancel order
Since we are keen to send orders as quickly as possible to reduce waiting times, unfortunately orders cannot be cancelled. However, you are welcome to return the ordered goods to us if they do not meet your requirements.
Change order
Unfortunately, changes to the order are not possible due to the prompt processing of the order. We therefore ask you either to select the return option or to place a second order.
Payment methods
The deuter online shop offers you several conventional options.
- Credit card: Payment via Visa or Mastercard is possible at deuter.com. Credit card data is encrypted by SSL procedure to ensure maximum security. The amount of the order made is then reserved on your credit card and is not charged until the goods have been shipped.
- PayPal: when choosing PayPal as a payment option, you will be asked to log in to PayPal during the order process and confirm payment. As with payment by credit card, the amount is reserved here at first, and only debited once shipped.
Invoice
Your invoice is only sent by email with the dispatch confirmation and can be viewed in your customer account. Dispatch by mail is not possible.
Refund
The refund of the invoice or partial amount takes place after receipt and review of the returned items. You will receive an email from us as soon as the return has been accepted. The amount will then be transferred to the original payment method immediately.
Shipping costs
| Country / Region | Shipping costs | Free shipping from | Shipping provider |
|---|---|---|---|
| Germany | 6.00 EUR | 75.00 EUR | DHL |
| Austria | 8.50 EUR | 75.00 EUR | DHL |
| Switzerland | 10.00 CHF | 30.00 CHF | SwissPost |
| Benelux | 6.95 EUR | 50.00 EUR | DHL* |
| Sweden | 90.00 SEK | 850.00 SEK | DHL* |
| United Kingdom | 25.00 GBP | 100.00 GBP | UPS |
| Denmark | 60.00 DKK | 550 DKK | DHL* |
| All other EU countries | 10.00 EUR | 75.00 EUR | DHL* |
*handover to local shipping partners at the border
Delivery Time
In order to ensure delivery as soon as possible, we usually process orders immediately.
All orders received by 12:00 p.m. (Mon–Fri) are usually sent on the same day.
| Country / Region | Delivery Time |
|---|---|
| Germany | 2–3 working days |
| Austria | 5–7 working days |
| Switzerland | 2–3 working days |
| Benelux | 2–3 working days |
| United Kingdom | 10–11 working days |
| All other EU countries | 5–6 working days |
| Malta & Cyprus | 15–16 working days |
Spain, France, and Italy apply to mainland only (excluding island destinations).
Please always note the specified delivery time directly when selecting the item.
We have no influence on delivery delays on the part of the shipping service provider.
As soon as the shipment leaves our logistics centre, you will receive a shipping confirmation with the tracking number of the logistics partner.