Contact

How can we help you?

Select your topic and get the support you need as quickly as possible. In the meantime, you can find answers in our FAQs , or information on repairs, complaints, and returns.

To help you faster, please provide the requested details. The more details you provide, the faster we can help you.

Orders & Returns: Please enter your order or return number so we can process your request faster.
Spare parts: Order spare parts directly from our online store.
Repairs & Complaints: Please send us the following:

Photos of the front and back of your deuter product
A photo of the defect
Proof of purchase (photo or copy)
A photo of the sewn-in label showing the production number

Where to find the label:

Backpacks: inside the main compartment (bottom left)
Kid carriers: in the storage compartment underneath the child
Sleeping bags: inside the upper section, in a small pocket

Send us your request

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