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THE DEUTER PROMISE – LIFE-LONG REPAIR SERVICE

Quality and sustainability are what matters at Deuter. This responsibility doesn't end with the sale of our products. We want to be a life-long companion. That's why we give you the Deuter Promise for our products and offer you a world-wide and life-long repair service.

We know that you don't want to simply replace a backpack that has been your trusty companion through many big and small adventures. Your sleeping bag has kept your warm during many nights and should continue to do so. You want to rely on your accessories even after all those years spent together. You and your Deuter, you have a history. That's why we'll try to repair your favourite pieces.

REPAIRING GOES OVER Throwing away

Long lasting durability is essential for our Deuter products since we want you to have fun for a long time with your favourite piece. We also contribute to saving resources by extending the life cycle of your Deuter product. Repairing is better than throwing it out. This is a tradition at Deuter: our qualified skilled workers have been repairing products for 120 years at our headquarters. Our life-long repair service is processed through the authorized retailer where your purchased the product.

WARRANTY AND GUARANTEE – HERE’S WHAT IT MEANS

As a manufacturer, we assume an additional guarantee of 2 years from the date of purchase for each Deuter product in addition to the statutory warranty claims to the dealer. The warranty can be used in all countries in which a Deuter product has been sold authorized by us.

Within this two-year guarantee, we repair or replace the product free of charge, if the defects are based on material or manufacturing errors. The guarantee does not cover damage caused by improper use, personal negligence, normal wear and tear and defects that have only insignificant effects on the value or serviceability of the product. Interventions by non-authorized service providers and not using original Deuter replacement parts will void the guarantee.

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WHAT TO DO IN CASE OF A REPAIR

Our lifelong repair service for your Deuter product must be handled by the authorized dealer where the product was purchased.
Please visit our FAQ's and see "Repair and Recycling" to find out exactly how you can get your Deuter product repaired.

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