Deuter's Frequently Asked Questions
What is Deuter’s warranty policy?Deuter warrants its products against defects in materials and workmanship for the lifetime of the product. This warranty does not cover the damage caused by extreme use, improper care, or the natural breakdown of material over time. If a product is deemed defective, Deuter will repair or replace it.
If you believe your Deuter product is defective, please follow this link: http://blog.deuterusa.com/about-deuterusa/warranty
Deuter USA, Inc. does not warrant any products that are sold and purchased through online auction sites.
How do I use the New Locking Hinge on my Kid Carrier?
Click Here.
I broke my buckle, can Deuter send me a new one?
If available, Deuter can send out replacement parts for Deuter packs at no charge. Please visit this link: http://blog.deuterusa.com/about-deuterusa/warranty for spare part requests.
Can I use my pack as a carry-on?
Each airline has a different policy regarding carry-on size. Please check with your airline about their carry-on policy and size limitations, and then check the dimensions of your pack on our site.
How do I adjust my torso length on my pack?
Click here.
How do I adjust the child carrier cockpit on my kid carrier?
Click here for manual.
How do I fit my pack?
Please visit the Pack Fitting page.
Why does the Deuter SL system fit women so well?
We have established a female team of professional athletes and designers for the development of our SL packs. “SL“ stands for Slim Line. The entire pack, including the carrying system, is designed with a woman’s physique in mind, but can also be used by anyone with a smaller torso and frame.
Features of the SL system:
1. A slightly shorter back length (to accommodate a shorter torso). The SL back system with its lower shoulder strap anchor point is a bit shorter than the standard version.
2. A more conical shaped hip belt, which further accommodates a greater arch in the spine. The SL hip belt anchor points are set closer together, and are slightly curved angling diagonally upward. The fins are also pre-shaped so that the fastened hip belt has a conical shape delivering a customized fit.
3. SL shoulder straps are both narrower in width and shorter in length, have narrow tapered ends and smaller buckles. They avoid chafing in the armpits and eliminate pressure points in the chest area. Further, the SL shoulder straps are set closer together. Thus, they stay in place and do not slip off the shoulders.
4. The SL shoulder straps have an S-shape and feature softly lined edges on both sides, allowing them to curve around sensitive areas, and not chafe.
Who else can wear SL?
Our SL rucksacks are designed to fit the average athletic female build. However, since not everyone fits the norm it is likely that standard models also fit female users perfectly well and vice versa: SL models fit men with slim builds and younger guys.
How do I load my gear into a pack?
Please visit the Pack Backpacks page for instructions.
The pack’s center of gravity should sit close to the body and ideally at shoulder height. This way it is positioned over the body’s center of gravity and the pack won’t pull backwards.
How to properly load your bigger capacity rucksacks (from about 30 l): Put the sleeping bag, down equipment and other light objects in the bottom compartment. Place midweight gear such as clothing on the top towards the outside. Heavy equipment– tent, food, big jackets – above shoulder height, close to the back. Put small, often used items in the lid pocket where they can be easily grabbed. To avoid swinging, big wind surface or wetness, minimize the number of items you strap to the outside of the pack and keep them as compact and small as possible. In general, keep an even weight distribution, in particular for side pockets, in mind. Use stuff sacks to get organized. Waterproof sacks are also a safe alternative to a raincover. In easy terrain (hiking routes, flat trails) the load’s center of gravity should sit higher, but in difficult passages (alpine routes, Via Ferrata) a bit lower and thus closer to the body’s center of gravity. This packing system leads to a more forward leaning position, yet it provides more balance compared to a higher center of gravity.
Where are Deuter backpacks made?
In the early 90’s, we realized that if Deuter was to survive as a competitive brand known for high-quality equipment (based on technical sewing skills), we could no longer manufacture in Germany. Deuter established a relationship with a single supplier in 1991 based in Vietnam– that marked the beginning of a close partnership starting with just 35 sewing machines. Today, there are over 2,500 employees who work on the exclusive production of all Deuter packs and accessories. Through the years, mutual understanding, close cooperation, and the sharing of ideas has turned a business partnership into a true friendship.
What are Deuter’s sustainable practices?
Since 2008, Deuter has been a member of Bluesign – an independent organization that establishes standards for sustainability, health and safety in the textile industry. Deuter is committed to meeting the strict Bluesign standard and having an environmentally friendly production cycle.
Are your reservoirs BPA free?
Yes, our polyethylene reservoirs are BPA free. They are also Phthalate free.
Where is my nearest dealer?
Please see our dealer locator.
What’s the difference between the Kid Comfort II and Kid Comfort III?
The Kid Comfort II and III both feature the same suspension system and frame elements, but the Kid Comfort III is taller because of its high-back head rest and a stowable water resistant sun roof for the child. Other features that differentiate the Kid Comfort III from the Kid comfort II are: thickness differences of the removable/washable dribble pillow, a little mirror in the hip belt to check on the child behind, and a little extra volume in the storage compartment.
Kid Comfort Differences:
Kid Comfort I
- 4 LBS. 10 OZ.
- Air Comfort System back panel for great ventilation.
- Lightest weight Kid Comfort
- 600 Cubic Inch storage compartment
Kid Comfort II
- 6 LBS. 1 OZ.
- Side entry for the child
- Hydration compatible
- Pivoting VariFlex hip belt
- 1100 Cubic Inch storage compartment
Kid Comfort II
- 6 LBS. 13 OZ.
- Side entry for the child
- Hydration compatible
- Pivoting VariFlex hip belt
- High-back headrest for child, with built-in sun roof
- Removable/washable dribble pillow
- Handy rear-view mirror in hip belt
- 1200 Cubic Inch storage compartment
What’s the maximum weight (child & gear) that the Kid Comfort child carriers hold?
******All Kid Comforts hold up to 48.5 LBS*******
