THE DEUTER PROMISE – LIFE-LONG REPAIR SERVICE

Quality and sustainability are what matters at Deuter. This responsibility doesn't end with the sale of our products. We want to be a life-long companion. That's why we give you the Deuter Promise for our products and offer you a world-wide and life-long repair service for your products. It's free during the two-year lasting guarantee. After that we charge a minor fee. We offer the service for the entire lifespan of your Deuter product.

We know that you don't want to simply replace a backpack that has been your trusty companion through many big and small adventures. Your sleeping bag has kept your warm during many nights and should continue to do so. You want to rely on your accessories after all those years spent together. You and your Deuter, you have a history. That's why we'll try to repair your favourite pieces. Your history shall go on for a long time to come.

REPAIRING GOES OVER TOSSING

Long lasting durability is essential for our Deuter products. We want you to have fun for a long time with your favourite piece. Durability also means making a contribution to conservation, by actively conserving resources for example. This is a tradition at Deuter: our qualified skilled workers have been repairing products for 120 years at our headquarters in Gersthofen. Our life-long repair service is processed through the authorized retailer where your purchased the product. Find out more about getting your product repaired here.

WHAT TO DO IN CASE OF A REPAIR

We offer you a worldwide, life-long repair service with our Deuter Promise that continues after the expiration of the two-year limited quarantee. We want you to have fun with your Deuter product as long as possible. We also contribute to saving resources by extending the life cycle of your Deuter product. Repairing is better than throwing it out.

For more information visit our FAQs and see "Repair and Recycling" to find out exactly how you can get your Deuter product repaired.